Newsletter Delivery Instructions
We make every effort to create filter-friendly email newsletters that are not flagged as spam by Internet Service Providers (ISPs). Unfortunately, some mail that you've requested may mistakenly be filtered out of your inbox.
To ensure delivery of Custom House newsletters please add 
and
to your safe list, trusted senders list or address book. If you are not sure how to add an address to your email safe list, please check with your email service provider.
Once this is completed, the following instructions will help ensure that Custom House newsletters get through to your inbox.
New Subscribers
After you subscribe, you should receive a confirmation email message from Custom House that asks you to confirm your subscription.
If you do not receive a confirmation message:
Step 1: Check your email at a later time, your ISP may delay sending out the message.
Step 2: Check your "spam mail" folder, "junk mail" folder, "bulk mail" folder or “deleted items” folder for any messages from Custom House and click on "not junk" or "not spam".
Step 3: Make sure your email storage limit is not exceeding the server quota.
Step 4: Contact your email service provider or technical support team to ensure they are not blocking our address and flagged and as spam. To correct this problem, please request they either remove the block or safe list it.
Step 5: Onceand are successfully added to the relevant safe lists, please email
to let them know that you want to re-subscribe to the newsletter so a confirmation message can be resent.
Existing Subscribers
If you are subscribed to a Custom House newsletter but periodically not receiving it, your email service provider may have mistaken the newsletter as spam and filtered it into a spam or bulk email box, or deleted it automatically to protect you from potential unsolicited emails.
To help ensure future delivery of your newsletter:
Step 1: Make sure your email storage limit is not exceeding the server quota.
Step 2: Check your "spam mail" folder, "junk mail" folder, "bulk mail" folder or “deleted items” folder for any messages from Custom House and click on "not junk" or "not spam".
Step 3: Addand to your list of trusted senders and safe lists. If you are not sure how to add an address to your email safe list, check with your email service provider.
Step 4: Contact your email service provider or technical support team to ensure they are not blocking our address and flagged andas spam. To correct this problem, please request they either remove the block or safe list it.
